Product

The AI Agents are the product. The record is where they work.

Four parts, named for the job each one does. Start with Desk on top of what you run today, or move the whole practice onto Pinna.

Pinna Desk

A front desk that never closes.

Four voice-first AI Agents answer the phone within seconds, in the voice and rules you set, and in the language the patient arrives in.

  • Casey answers every inbound call: first pick-up, overflow, nights and weekends
  • Marley turns paid-search, web-form and campaign leads into booked appointments
  • Bridget confirms appointments and answers the questions before the visit
  • Brenda calls every no-show and cancellation and rebooks them
  • Smart escalation to a person or clinician by your protocols; staff can take over any conversation
Casey
Inbound Triage Agent
Pinna Desk
Gives every caller an immediate, friendly response, with no hold times and no waiting. First pick-up during business hours, overflow when the team is busy, and nights, weekends and after hours. Understands why each patient is calling, handles routine needs, and escalates to a person or clinician by your protocols.
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Marley
Marketing Demand Management Agent
Pinna Desk
Turns digital marketing demand into scheduled patient opportunities. Responds immediately to paid-search, website-form and campaign leads, including nights and weekends, follows up consistently, qualifies interest, and moves prospects to a hearing evaluation or consultation.
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Bridget
Appointment Confirmation & Rescheduling Agent
Pinna Desk
Confirms upcoming appointments, updates the record with confirmation status, answers patient questions before the visit, and helps patients feel prepared, reducing no-shows and last-minute cancellations.
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Brenda
No-Show Recovery Agent
Pinna Desk
Calls patients who miss or cancel, offers reschedule options that fit their needs, updates the schedule promptly to fill gaps, and recovers revenue while keeping the experience positive.
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Margaret Henley · 82 · Left RIC, cutting out
AppointmentTomorrow 10:40 am · Dr. Patel · Repair and check
Booked byCasey (AI Agent) · 7:14 pm call recording and notes attached
DevicesBilateral RIC · serials on file · warranty to Mar 2027
Last fittingJun 12, 2026 · REM within target · synced from Noah
Balance$0.00 · financing: none · verified by Amy
Next outreachTechnology upgrade campaign · Sep 2027 · Riley
Pinna Office

One record from the first call to the last fitting.

Scheduling, charting, Noah-connected fittings, serialized hearing-aid inventory and orders, claims, financing and reporting, in the system the AI Agents work inside.

  • Noah-connected: the booth and the desk on one record
  • Serialized devices, manufacturer orders, warranties and repairs tracked end to end
  • Claims, eligibility and patient financing in the same flow
  • Amy verifies patient data and updates the record; Grace works outstanding balances with empathy
  • Migration, training and go-live handled by our team
Amy
Patient Data Verification Agent
Pinna Office
Cleans and updates the patient database before any outreach: flags missing, duplicate or doubtful addresses, confirms details with patients directly, and enters verified information into the OMS so staff do not have to.
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Grace
AR Collections Agent
Pinna Office
Calls patients with outstanding balances, explains statements and payment options with professionalism and empathy, collects payments and updates records, and reduces aging receivables while protecting the patient relationship.
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Pinna Recall

Nobody slips through.

Four AI Agents work the calls and the lists that fall through the cracks of a busy practice, and record what happened.

  • Stacy calls before the fitting with the instructions and confirms patients understand them
  • Susan calls after the fitting to check progress, reinforce care and catch issues early
  • Riley re-engages tested-not-sold patients, upgrade candidates, event invitees and dormant patients
  • Victor handles hearing technology support around the clock and escalates what is clinical
Stacy
Pre-Fitting Instructions Agent
Pinna Recall
Calls patients before their fitting or procedure, delivers the preparation instructions, answers questions, and confirms they understand, so day-of confusion and last-minute cancellations go down.
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Susan
Post-Fitting Instructions Agent
Pinna Recall
Calls patients after a fitting or procedure to check progress, reinforce care instructions, address concerns and identify issues early, and documents the follow-up notes in the record.
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Riley
Patient Re-Engagement Agent
Pinna Recall
Turns the existing database into new care opportunities: tested-not-sold follow-up, technology upgrades, new product launches, open houses and events, and dormant patients due for follow-up. Books qualified patients directly into the schedule and records every outcome.
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Victor
Technical Support Agent
Pinna Recall
Friendly, patient-centered support for hearing technology, whenever patients need it: troubleshooting, connectivity, Bluetooth, app and pairing questions, in clear step-by-step language. Distinguishes technical issues from clinical ones and escalates to your team when needed.
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Pinna Insights

Every location on one page.

Inquiries, response times, bookings, show rates, fittings, trials converted, recall and revenue, by location and across the network.

312
Inquiries · 7 days
14s
Median response
186
Booked
91%
Show rate
Trials converted24 of 29
Recalls completed57
Patients reactivated19

Figures shown in product screens are illustrative.

Jenny Junmao-As, Practice Success Specialist

Your practice already has a start page. Claim it.

Your Practice Success Specialist configures Pinna on your practice; the AI Agents work your real calls for 30 days alongside your front desk; you review the results every week.* Risk-free, no obligation, with your group’s preferred pricing and terms.

Claim your practice