About

Pinna is built by PhysiciansTrust.AI.

We build voice-first AI Agents for healthcare practices and the office management system they work inside. Pinna is our platform for hearing care: the AI Agents are the product, and the record is where they work.

Why the name

The pinna is the outer ear.

The part that catches sound and guides it inward. Pinna catches every patient inquiry and guides it through booking, fitting and follow-up. Every hearing professional knows the word on sight.

Every patient, heard.
What it means in practice: every inquiry answered within seconds, every qualified patient booked with notes, every trial and retest followed up, every location visible on one dashboard.
The method

Human in the loop is the method, not a disclaimer.

Every Pinna practice has a named Practice Success Specialist. Jenny Junmao-As is one of them: she sets the AI Agents up on a practice’s conversations, reads what they did each week, and keeps tuning them with the practice. Her teammates cover after hours, so a person is on any escalation 24/7.

Jenny Junmao-As, Practice Success Specialist, PhysiciansTrust.AI
Jenny Junmao-AsPractice Success Specialist, PhysiciansTrust.AI
1
You set the rules with your specialistPersona, tone, scripts, offers, what gets escalated and to whom. The AI Agents never improvise outside them.
2
AI Agents work every inquiry, around the clockAnswer, qualify, book, confirm, follow up. Every conversation is logged against the patient record.
3
A person is on it immediately, 24/7A clinical question, a complaint, a judgment call: it escalates at once, with the full conversation, to your Practice Success Specialist, or after hours to their teammates, then to your staff if needed.
4
Your specialist reviews the week with youWhat was asked, what was booked, where a script fell short. Changes go in the same week, with your approval.
5
The AI Agents get better on your practiceNot on a generic model of a hearing clinic. On yours: your patients, your providers, your offers, your words.
Our partners

Brought to practices by the groups they trust.

The AI Agents were built and reviewed with the Hearing Healthcare Leadership Council, and Pinna reaches practices through the groups and networks they already belong to.

AudBossBeltonePivot HearingFuel MedicalStarkeyMiracle-Ear
Contact[email]
[phone]
[address]
Security and complianceHIPAA-compliant operation. A Business Associate Agreement is in place before any patient data is touched. Your patient data stays yours.
Press and partnershipsGroups, networks and manufacturers: [partnerships email]
Jenny Junmao-As, Practice Success Specialist

Your practice already has a start page. Claim it.

Not a demo. Your Practice Success Specialist configures Pinna on your practice and the AI Agents work your real calls for 30 days, alongside your front desk, with a review every week.* Keep what works; nothing to undo if it isn’t for you.

Claim your practice